1. Order Modification and Cancellation:
● Customers can modify or cancel their order before it is prepared by contacting our customer support.
● Once the order is in the preparation process, modifications or cancellations may not be possible.
2. Refund Eligibility:
● Refunds will only be issued for orders that have been cancelled before preparation or in the event of a quality issue.
● Refunds are not applicable once the order has been prepared and dispatched for delivery.
3. Quality Issues:
● If you receive an order with quality issues, such as incorrect items or compromised food safety, please contact us immediately.
● Refunds or replacements for quality issues will be processed based on the circumstances and at the discretion of Pizza Pro Cafe.
4. Refund Process:
● Refunds, when applicable, will be processed using the original payment method.
● The processing time for refunds may vary depending on the payment provider and method.
5. Non-Delivery or Late Delivery:
● Pizza Pro Cafe is not responsible for delays in delivery caused by unforeseen circumstances or events beyond our control.
● Refunds will not be provided for late deliveries unless the delay is due to a fault on our part.
6. Force Majeure:
● Pizza Pro Cafe shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to acts of nature, governmental actions, pandemics, or other force majeure events.
7. Contact Information:
● For order modifications, cancellations, or quality issues, please contact our customer support at Customer Support: +91 76762 12312.
8. Changes to the Policy:
● Pizza Pro Cafe reserves the right to modify or update this refund and cancellation policy at any time.
● Customers will be notified of any changes through our website or other communication channels.
By placing an order with Pizza Pro Cafe, you acknowledge that you have read, understood, and agreed to this refund and cancellation policy. If you have any questions, please contact us for clarification before placing an order.
Last Updated: March 13th, 2024
